Riverland Tourism COVID-19 Resource Centre

Information and Updates for the RIverland Tourism Industry


Updated 26/05/2020

Destination Riverland (DR) will be updating this page regularly with information provided by SA Health, the Australian Federal Department of HealthTourism Australia, the South Australian Tourism Commission (SATC), Tourism Industry Council SA (TICSA) and other government announcements as we receive them.


What you need to know


From the 1st of June, Step 2 of the Recovery from COVID-19 will come into effect. See the current roadmap here.

Listen to the latest press release from the SA Premier here. (25/05/20)


Border Closure

> From 9pm AEDT 20 March 2020, only Australian citizens, residents and immediate family members can travel to Australia.

> All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel.

Read the statement from the Prime Minister here.

> The SA State Government has taken unprecedented action in response to the coronavirus pandemic requiring all people entering South Australia to self-isolate for 14-days from their arrival. 
> This will apply immediately to South Australians, other Australians and other travellers, and will be supported by border control from Tuesday 24 March at 4pm.

WHAT WE’RE doing

As a team, we’re making good use of technology to ensure work progresses on our key projects. As the situation unfolds we’ll do what we can to provide support and information to our industry.

Caroline and Kate are always at the end of the phone or email to support our tourism industry and provide any assistance you require.

Caroline Phillips - General Manager
gm@destinationriverland.org.au  |  0418 841 552

Kate Gillespie - Tourism Coordinator


Right now the focus of the DR team is to provide support to our industry where we can in these uncertain times. Whilst we adjust to a new kind of normal it is important to remember there will be an end to the current crisis and when this time comes we will be ready. Our team are working hard on developing plans to leverage the opportunity for domestic travel when it is safe to do so and ensuring that the Riverland is top of mind for both decision makers and consumers.


SATC has a dedicated webpage for useful resources related to COVID-19. Click here.

What you can be doing

> Train your employees in practicing safe hygiene

There are a number of programs/toolkits that are available to business to ensure safe hygiene practices.

> The COVID-Clean Toolkit is a collaboration between the State and Commonwealth Governments to help SA businesses feel confident re-opening as COVID-19 restrictions ease. To be delivered by local registered training providers, participants will learn a range of skills, including hand hygiene practices, effective surface cleaning, use of personal protective equipment (PPE) and disposal of contaminated waste. Register your interest here.     

> TicSA Quality Tourism Accredited businesses have access to the COVID Clean Practicing Business module in the Quality Tourism Framework dashboard. It’s free and is designed to provide customised checklists to support businesses in their effort to stop the spread of COVID-19 and drive consumer confidence. Once completed, businesses will receive a tailored cleaning plan for immediate use. Register here
> SATC are in the process of developing some COVID-19 awareness training for Tourism which will be released shortly.
Below are some resources that might help to plan with cleaning and safety regimes:

National COVID-19 Coordination Commission - My Business's COVIDSafe Plan

Safe Work Australia Cleaning Checklist

Safe Work Australia Cleaning FAQs

Federal Department of Health Cleaning Principles

SA Health Cleaning and Disinfection Factsheet


> During these tough times you might find yourself with more time to work on your business when you’re usually totally consumed working in it. Now could also be an opportunity to do some of the things that you often don't get the time to do, such as:

  • Forward planning
  • Looking at your business model
  • Online training
  • Website updates

> Keep in touch 

  • Let us know if your operating hours, service delivery or events are changing
  • Talk to your local Visitor Information Centres and keep them updated

> The Australian Tourism Data Warehouse (ATDW) are asking that you please take the time to update your ATDW listing with a comment in the description advising of:

  • changes to your operation (e.g. if you have a cafe offering take-away options only due to restrictions)
  • if your business is required to close temporarily due to government restrictions (and if you have a proposed date for reopening)

More information is available here.

Relief Assistance

> The SA Government have announced a $5.7 million Tourism support package. 

There are two direct financial support packages:

  • Small Tourism Business Grant Fund
  • Regional Events Grant Fund.

Read the full announcement here.

The grants are open now. Apply here.

> The Australian Government have announced JobKeeper payments which will help keep Australians in jobs as we tackle the significant economic impact from the coronavirus. Read more here.

Read the JobKeeper fact sheet here.

> The Australian Government has released the second stage of its economic plan to cushion the economic impact of the coronavirus and help build a bridge to recovery.

  • A total of $189 billion is being injected into the economy by all arms of Government in order to keep Australians in work and businesses in business.
  • This includes $17.6 billion for the Government’s first economic stimulus package, $90 billion from the RBA and $15 billion from the Government to deliver easier access to finance, and $66.1 billion in today’s economic support package.

Read the full details about the stimulus package here.

The Federal Government has established an advice hotline for small and medium-sized businesses (13 28 46)

> Tourism Australia have a page dedicated to information for the tourism industry about relief assistance and support. Tourism Australia will continue to update this page as more information becomes available. Click here for more information and details.

> Banks across Australia are providing different support services for businesses suffering financial hardship. Click here for more information and contact details.

> The Australian Competition and Consumer Commission (ACCC) has put together a handy guide to help businesses handle obligations and laws regarding cancellations, delays and suspension of products or services affected by COVID-19 restrictions. Read the guide here.

Additional Support

> TiCSA have put together some suggestions, based on member feedback, to help you make informed decisions. Click here.

> Business SA are running a number of business resilience workshops both in-person and online to assist local business operators to recover and plan for the future. Click here for details and how to register. 

They also have a COVID-19 Employer guide. Download here.

> Support for mental health and well-being is available from Lifeline (13 11 14) and Beyond Blue (1300 22 4636). 

> At a time like this, your industry association membership brings together the tourism community to facilitate business development.  TiCSA are offering support to help their members retain their TiCSA membership.

  • Opt-in to the monthly membership instalments via the Members Portal.
  • Contact Membership Coordinator - Jessica Harris on 0438 860 103 to arrange a payment plan that will work best for you.

> Tourism eSchool have written an action plan for tourism businesses with some practical things to help guide your focus right now, and then 4 more ideas to think about working on in the coming months. Click here to read.