Riverland Tourism COVID-19 Resource Centre

Information and Updates for the RIverland Tourism Industry


Updated 20/10/2020

Destination Riverland (DR) will be updating this page regularly with information provided by SA Health, SAPOL, the Australian Federal Department of HealthTourism Australia, the South Australian Tourism Commission (SATC), Tourism Industry Council SA (TICSA) and other government announcements as we receive them.


What you need to know



Public Activities



Cross-Border Travel

> As of Tuesday 20th October:

- SA has joined the New Zealand travel bubble. New Zealanders can now travel in to South Australia without quarantining, provided they have not been in a restricted jurisdiction in the last 14 days.

- People from exempt states (ACT, NT, QLD, TAS, NSW and WA) travelling to South Australia via Mildura will be able to transit through, provided they are not stopping.

Pre-approval will speed up the border crossing process and provide certainty for you about any restrictions that may apply before reaching the border.

>> find out more here: https://www.covid-19.sa.gov.au/emergency-declarations/cross-border-travel


WHAT WE’RE doing

As a team, we’re making good use of technology to ensure work progresses on our key projects. As the situation unfolds we’ll do what we can to provide support and information to our industry.

Ben and Kate are always at the end of the phone or email to support our tourism industry and provide any assistance you require.

Ben Patten - General Manager
gm@destinationriverland.org.au  |  0428 748 656

Kate Gillespie - Tourism Coordinator


Right now the focus of the DR team is to provide support to our industry where we can in these uncertain times. Whilst we adjust to a new kind of normal it is important to remember there will be an end to the current crisis and when this time comes we will be ready. Our team are working hard on developing plans to leverage the opportunity for domestic travel when it is safe to do so and ensuring that the Riverland is top of mind for both decision makers and consumers.


SATC has a dedicated webpage for useful resources related to COVID-19. Click here.

What you can be doing

> LET US KNOW about your current business operations and opening times. Give us a call or email pa@destinationriverland.org.au with your updated information.

> Please also talk to your local Visitor Information Centres and keep them updated

> Train your employees in practicing safe hygiene

There are a number of programs/toolkits that are available to business to ensure safe hygiene practices.

> The COVID-Clean Toolkit is a collaboration between the State and Commonwealth Governments to help SA businesses feel confident re-opening as COVID-19 restrictions ease. To be delivered by local registered training providers, participants will learn a range of skills, including hand hygiene practices, effective surface cleaning, use of personal protective equipment (PPE) and disposal of contaminated waste. Register your interest here.     

> TiCSA Quality Tourism Accredited businesses have access to the COVID Clean Practicing Business module in the Quality Tourism Framework dashboard. It’s free and is designed to provide customised checklists to support businesses in their effort to stop the spread of COVID-19 and drive consumer confidence. Once completed, businesses will receive a tailored cleaning plan for immediate use. Register here
> SATC are in the process of developing some COVID-19 awareness training for Tourism which will be released shortly.
Below are some resources that might help to plan with cleaning and safety regimes:

National COVID-19 Coordination Commission - My Business's COVIDSafe Plan

Safe Work Australia Cleaning Checklist

Safe Work Australia Cleaning FAQs

Federal Department of Health Cleaning Principles

SA Health Cleaning and Disinfection Factsheet


> During these tough times you might find yourself with more time to work on your business when you’re usually totally consumed working in it. Now could also be an opportunity to do some of the things that you often don't get the time to do, such as:

  • Forward planning
  • Looking at your business model
  • Online training
  • Website updates


> The Australian Tourism Data Warehouse (ATDW) are asking that you please take the time to update your ATDW listing with a comment in the description advising of:

  • changes to your operation (e.g. if you have a cafe offering take-away options only due to restrictions)
  • if your business is required to close temporarily due to government restrictions (and if you have a proposed date for reopening)

More information is available here.

Additional Support

> TiCSA have put together some suggestions, based on member feedback, to help you make informed decisions. Click here.

> Business SA  https://www.business-sa.com/covid19

> Support for mental health and well-being is available from Lifeline (13 11 14) and Beyond Blue (1300 22 4636). 

> At a time like this, your industry association membership brings together the tourism community to facilitate business development.  TiCSA are offering support to help their members retain their TiCSA membership.

  • Opt-in to the monthly membership instalments via the Members Portal.
  • Contact Membership Coordinator - Jessica Harris on 0438 860 103 to arrange a payment plan that will work best for you.

> Tourism eSchool https://tourismeschool.com/